Service

Tangible Service Standards

Pure Water House TeamEach customer in Pure Water House has a computerized service record and a hard copy service card. The installation will be completed to your entire satisfaction and a feed back card seeks your endorsement for the highest quality installation. Break-down telephone calls are personally attended to before the fourth ring of the telephone. Service requests after office hours can be emailed to purewaterhouse@gmail.com or sms to 9845043424. Each service request is assigned a service docket number and will be attended to within 24 working hours.


In case the service request is not completed within 24 hours you may Email your service docket number to purewaterhouse@airtelmail.in and claim a 10% reduction in service charges.

if your service request has not been attented to for more than 48 hours. Please SMS your complaint number to +919845043424

Critical spares such as UV lamp, pump and membrane are backed by a prorate warranty for one year for domestic customers.
This service standards, over the last 18 years have ensured that Pure Water House is a leading distributor for M/s Kent and Alfaa water purifiers.

Warning and Safeguards

We have received complaints from some customers that they have been duped by unauthorised Service Technicians, who take AMC's, use spurious spares and then disappear. Please insist on a valid Pure Water House receipt for all service and spares purchased, and lodge your service requests only at the office. Also check that they are carrying the Pure Water House I.D Card. Cheque payments are the preferred mode of payment, favouring ' Pure Water House '

After The Guarantee Period

At the end of one year it is wise to do a complete strip-down servicing and change consumables such as Sediment Filter, Activated Carbon Cartridge and for some models the Taste Conditioner Cartridge too. The service will be done within 48 hours of your call.
You will receive a mail or telephone call to remind you when the annual service falls due. Please ensure that you setup a service appoiment so that your water purifier is working efficiently and effectively.

There are other components such as the Pump the R.O Membrane the U.V Lamp etc which will be changed after their life is exhausted. There is considerable variation in the life of these components based on water quality and usage patterns.

Service charges and cost of components have to be paid on the same day as follow- ups involve needless time, effort and travel in a city where commuting is tedious and expensive.

Ageing / Obsolete Water Purifiers

You may trade in your old water purifier for latest, sophisticated upgrade sometimes at a discounted price, by calling the same number or through the service engineer.

Spare Parts Price List

  • ACTIVATED POST CARBON Rs.300
  • BALLAST/CHOKE KG+ - Rs.935
  • BALLAST/CHOKE KGMRO - Rs.470
  • BOTTOM TANK KENT GRAND PLUS Rs.1750
  • BOTTOM TANK KENT GRAND/PRIDE Rs.1170
  • CARBON FILTER Rs.400
  • DIAPHARGM PUMP 100
  • GPD Rs.2400
  • DIAPHARGM PUMP 150
  • GPD Rs.2800
  • FAUCET / PILLAR COCK Rs.470
  • FLOAT VALVE Rs.175
  • FLOW RESTRICTOR TUBE Rs.175
  • KENT GOLD SPARES SET Rs.700
  • KENT REGEMERATION SALT Rs.350
  • NON RETURN VALVE - Rs.235/-

SERVICE CHARGES Rs.350

  • PIPE / TUBING 1/4" - Rs.35
  • RESIN CARTRIDGE KENT - Rs.750
  • RO MEMBRANE Rs. 2500
  • SEDIMENT FILTER Rs.400
  • SMPS ADAPTOR Rs.935
  • SOLENOID VALVE - Rs.295
  • TAP Rs.70
  • TDS ADJUSTER / NCV - Rs.235
  • TDS METER Rs.1750
  • UF MEMBRANE (BIG) Rs.1000
  • UF MEMBRANE (SMALL) Rs.600
  • UV BARREL ASSEMBLY Rs.820
  • UV LAMP 11 WATT Rs.470

Note :- Make your cheque in favor of "Pure Water House" for genuine spares and genuine service from authorized representatives.

Come Join Us.

Pure Water House is looking for Sales and Service associates. Candidates with experience in sales and service of consumer durable below 28 years of age may apply. You need to be honest a self starter and hard working. Commission + Profit sharing in the region of 20,000 p/m for sales and 15,000 p/m for service.
Call 9845043424 or Mr. Nagesh 9538885319

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Aquasoft

Aquasoft Water Softener
Aquasoft Centralised Softener

Kent

Kent Supreme
Kent Grand Plus
Kent Excell Plus
Kent Smart
Kent Maxx
Kent Elite Mineral RO
Kent Tap Guard
Kent Veg & Fruit Purifier
Kent Ozone Air Purifier
Kent Ultra Violet
Kent Mini Water Softener

Blue Star

Blue Star Coolers
Hot & Cold Water Dispenser
Blue Star Deep Freezers

Alfaa

Alfa Ewater Domestic
Alfa Ewater Commercial
Alfa Ewater Industrial

USHA
USHA Dispensers

# 30 , 6th Cross, Hutchins Road, St. Thomas Town,
Bangalore-560084.
Phone : 91 080 32712265.
Mobile : +91 9845043424
Fax : 91 080 25489776
E-mail:
enquiry@purewaterhouse.com
Email us at : purewaterhouse@gmail.com
 
Office hours :- 8:30AM to 6:00PM
After office hours please SMS on :- 9845043424

To Contact the Managing Director
Email :- mdpurewaterhouse@gmail.com