customer in Pure Water House has a computerized service record and
a hard copy service card. The installation will be completed to
your entire satisfaction and a feed back card seeks your endorsement
for the highest quality installation. Break-down telephone calls
are personally attended to before the fourth ring of the telephone.
Service requests after office hours can be emailed to firstname.lastname@example.org
or sms to 9845043424. Each service request is assigned a
service docket number and will be attended to within 24 working
In case the
service request is not completed within 24 hours you may Email your
service docket number to email@example.com and claim a 10%
reduction in service charges.
if your service
request has not been attented to for more than 48 hours. Please
SMS your complaint number to +919845043424
spares such as UV lamp, pump and membrane are backed by a prorate warranty for
one year for domestic customers.
This service standards, over the last 18 years have ensured that Pure Water House
is a leading distributor for M/s Kent and Alfaa water purifiers.
We have received
complaints from some customers that they have been duped by unauthorised
Service Technicians, who take AMC's, use spurious spares and then disappear.
Please insist on a valid Pure Water House receipt for all service and
spares purchased, and lodge your service requests only at the office.
Also check that they are carrying the Pure Water House I.D Card. Cheque
payments are the preferred mode of payment, favouring ' Pure Water House
The Guarantee Period
the end of one year it is wise to do a complete strip-down servicing and change
consumables such as Sediment Filter, Activated Carbon Cartridge and for some models
the Taste Conditioner Cartridge too. The service will be done within 48 hours
of your call.
You will receive a mail or telephone call to remind you when
the annual service falls due. Please ensure that you setup a service appoiment
so that your water purifier is working efficiently and effectively.
are other components such as the Pump the R.O Membrane the U.V Lamp etc which
will be changed after their life is exhausted. There is considerable variation
in the life of these components based on water quality and usage patterns.
charges and cost of components have to be paid on the same day as follow- ups
involve needless time, effort and travel in a city where commuting is tedious
/ Obsolete Water Purifiers
may trade in your old water purifier for latest, sophisticated upgrade sometimes
at a discounted price, by calling the same number or through the service engineer.
Parts Price List
POST CARBON – Rs.300
KG+ - Rs.935
KGMRO - Rs.470
TANK KENT GRAND PLUS – Rs.1750
TANK KENT GRAND/PRIDE Rs.1170
FILTER – Rs.400
- GPD – Rs.2400
- GPD Rs.2800
/ PILLAR COCK – Rs.470
- FLOAT VALVE
- FLOW RESTRICTOR
- KENT GOLD
SPARES SET – Rs.700
- KENT REGEMERATION
SALT – Rs.350
- NON RETURN
VALVE - Rs.235/-
CHARGES – Rs.390
- PIPE /
TUBING 1/4" - Rs.35
- RESIN CARTRIDGE
KENT - Rs.750
- RO MEMBRANE
– Rs. 2500
FILTER – Rs.400
- SMPS ADAPTOR
VALVE - Rs.295
- TAP – Rs.70
- TDS ADJUSTER
/ NCV - Rs.235
- TDS METER
- UF MEMBRANE
(BIG) – Rs.1000
- UF MEMBRANE
(SMALL) – Rs.600
- UV BARREL
- UV LAMP
11 WATT Rs.470
Note :- Make
your cheque in favor of "Pure Water House" for genuine spares
and genuine service from authorized representatives.
Pure Water House is looking for Sales and Service associates. Candidates with
experience in sales and service of consumer durable below 28 years of age may
apply. You need to be honest a self starter and hard working. Commission + Profit
sharing in the region of 20,000 p/m for sales and 15,000 p/m for service.
9845043424 or Mr. Nagesh 9538885319