Each customer in Pure Water House has a computerized service record and a hard copy service card. The installation will be completed to your entire satisfaction and a feed back card seeks your endorsement for the highest quality installation. Break-down telephone calls are personally attended to before the fourth ring of the telephone. Service requests after office hours can be emailed to purewaterhouse@airtelmail.in or sms to 9845043424. Each service request is assigned a service docket number and will be attended to within 24 hours.

In case the service request is not completed within 24 hours you may Email your service docket number to purewaterhouse@airtelmail.in and claim a 10% reduction in service charges.

if your service request has not been attented to for more than 48 hours. Please SMS your complaint number to +919379197383

Critical spares such as UV lamp, pump and membrane are backed by a prorate warranty for one year for domestic customers.

This service standards, over the last 18 years have ensured that Pure Water House is a leading distributor for M/s Kent and Alfaa water purifiers.

After The Guarantee Period

At the end of one year it is wise to do a complete strip-down servicing and change consumables such as Sediment Filter, Activated Carbon Cartridge and for some models the Taste Conditioner Cartridge too. The service will be done within 48 hours of your call.
You will receive a mail or telephone call to remind you when the annual service falls due. Please ensure that you setup a service appoiment so that your water purifier is working efficiently and effectively.

There are other components such as the Pump the R.O Membrane the U.V Lamp etc which will be changed after their life is exhausted. There is considerable variation in the life of these components based on water quality and usage patterns.

Service charges and cost of components have to be paid on the same day as follow- ups involve needless time, effort and travel in a city where commuting is tedious and expensive.

Ageing / Obsolete Water Purifiers

You may trade in your old water purifier for latest, sophisticated upgrade sometimes at a discounted price, by calling the same number or through the service engineer.

# 30 , 6th Cross, Hutchins Road, St. Thomas Town, Bangalore-560084. Phone : 91 080 32712265. Mobile : +91 9845043424 Fax : 91 080 25489776 E-mail: enquiry@purewaterhouse.com Email us at : purewaterhouse@airtelmail.in   Office hours :- 8:30AM to 6:00PM After office hours please SMS on :- 9845043424 To Contact the Managing Director Email :- mdpurewaterhouse@gmail.com Click Here to send us an Online Service Request

NEW HELPLINE NUMBERS Mr Anthony: Marathalli, Whitefield, ITPL, Kadugodi. Mobile:- +91 9538885320 Mr Satish : Silk Board, HSR L/o, Sarjapura Road, Bellandur outer Ring road, Electronic City. Mobile :- +91 9538885314 Mr Manjunath : Banashankari, Giri Nagar, Jayanagar, JP Nagar, BTM, Kanakapura Road. Mobile:- +91 9538885315 Mr Murali : RT Nagar, Hebbal, Yelahanka, Peenya, Tumkur Road. Mobile:- +91 9538885329 Mr Santhosh : Mysore Road, R R Nagar, Kengeri, Shivaji Nagar, Bangalore Central, Frazer Town, Richmond Town Mobile :- +91 9538885321 Mr Chiranjeevi : HRBR Laout, Kalyan Nagar, Old Madras Road, Majastic, Wilson Garden, Malleswaram, Chamarajpet Mobile :- +91 9538885323